Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Whitby | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Whitby is a GPhC registered online pharmacy weight loss clinic serving patients in Whitby, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

• Personal details: Full name, date of birth, gender, and contact information including address, telephone number, and email address.
• Health information: Medical history, current medications, weight, BMI, and other clinical details necessary to assess suitability for weight loss treatment.
• Payment information: Billing details processed securely through our payment provider. We do not store full card details.
• Technical data: IP address, browser type, and website usage information collected automatically when you visit our site.

2. How We Use Your Data

Your data is used solely for legitimate healthcare and operational purposes, including:

• Assessing your suitability for weight loss treatments and issuing prescriptions where appropriate.
• Processing and dispatching your medication. Orders are dispatched within 1 working day once approved by our pharmacist.
• Communicating with you about your treatment, order status, or follow-up care.
• Maintaining accurate medical and dispensing records as required by pharmacy law and professional standards.
• Improving our services and ensuring website functionality.

Our lawful basis for processing health data is the provision of healthcare services under Article 9(2)(h) of the UK GDPR. General personal data is processed under our legitimate interests and, where applicable, your consent.

3. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly, including secure login and checkout processes.
• Analytics cookies: Help us understand how visitors use our site so we can improve it. These are anonymised and do not identify you personally.

You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect website functionality.

4. Sharing Your Data with Third Parties

We do not sell or rent your personal data. We may share your information only where necessary and appropriate:

• Prescribing partners: Where prescriptions are issued by an independent prescriber, relevant clinical information will be shared securely.
• Delivery providers: Your name and delivery address are shared with our courier service solely for the purpose of fulfilling your order.
• Payment processors: Secure third-party payment providers handle transaction data in compliance with PCI DSS standards.
• Regulatory bodies: We may be required to share data with the GPhC, NHS, or other statutory authorities where legally obliged to do so.

All third-party partners are contractually required to handle your data securely and in accordance with UK data protection law.

5. Data Retention

We retain patient records for a minimum of eight years from the date of last contact, in line with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised. Financial records are retained for six years in accordance with HMRC requirements.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored on secure encrypted systems. Access is restricted to authorised personnel only.

7. Your Rights

Under UK GDPR, you have rights regarding your personal data, including the right to access the information we hold about you, to request corrections to inaccurate data, and to request deletion where data is no longer necessary. You may also object to certain types of processing or request that we restrict how we use your data. To exercise any of these rights, please contact us using the details below and we will respond promptly.

8. Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your data rights, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Whitby
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk